Refund & Cancellation Policy

1. The guarantee

You may request a full refund within 14 calendar days of your purchase date if any of the following apply:

• The delivered files are corrupt, will not open, or are incomplete.
• You never received your download email and we are unable to deliver the files to you.
• The product materially differs from the deliverables listed on its product page at the time of purchase.
• You were charged more than once for the same order.

Approved refunds are issued in full, in USD, to the original payment method. No restocking or handling fee is deducted.

2. Try to let us fix it first

Most delivery and file issues are resolved in minutes — a re-issued download link or a replacement file usually solves it. Contact us before requesting a refund and we will attempt a fix immediately. If we cannot resolve the issue, your refund is approved.

3. What is not covered

• Requests made more than 14 calendar days after the purchase date, except where mandatory consumer law provides otherwise.
• Change of mind after downloading and using a fully functioning product that matches its description.
• Lack of compatible software — the required software (Excel or a free Google account, and a free Notion account) is stated on every product page before purchase.
• Dissatisfaction with financial results, savings achieved or business outcomes, since the products are informational tools and not a guarantee of results.
• Purchases where the license terms have been breached, for example redistribution.

4. How to request a refund

• Email support@savingspartners.online with the subject "Refund Request", or call +1 818 443 0021.
• Include the email address used at checkout, your order or receipt number, the product name, and a short description of the problem (a screenshot helps).
• We acknowledge every request within 24–48 business hours and issue a decision within 3 business days.

5. Processing time

Once approved, the refund is submitted to our payment processor immediately. Funds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. Any tax collected is refunded together with the purchase price.

6. Cancellations

Because all products are one-time digital purchases, there is no subscription or recurring billing to cancel. You may abandon a checkout at any point before payment is confirmed at no cost. Orders that have not yet been captured can be cancelled by contacting us immediately; once payment is captured and files are delivered, the refund process above applies. On refund, your license terminates and you must delete all copies of the files.

7. Chargebacks

If something is wrong with your order, please contact us first — we resolve almost every case quickly and without cost to you. Filing a chargeback before contacting us delays resolution for both sides.

8. Statutory rights

This policy is offered in addition to any rights you have under applicable consumer protection law, including California law and, for EU/UK consumers, statutory rights regarding digital content. It does not limit those rights.